Shop Terms & Conditions
Here are the terms and conditions for the Shop. These are provided so we’re all clear on what to expect when you place an order. We aren’t Amazon, but we want you to be happy with your order and feel confident that we’re trying to be fair, so if you’re not happy with something, let us know and we’ll do our best to sort things out.
Clothing and Mugs
We will endeavour to despatch your order within 3 business days. Occasionally we may take up to 5 days. Items are despatched from our supplier in the UK.
As items are produced on-demand by our supplier in the UK when you place an order, we can only accept returns for faulty items. Contact us within 14 days of the order date if you want to arrange a return. Items must reach us in the same unused condition that we sent them to you.
We will endeavour to despatch physical copies within 3 business days of receiving your order. Occasionally we may take up to 5 days as we don’t hold massive stocks of items. If this is the case, we will notify you by email of the revised despatch time and we will be happy to refund you in full if this is not acceptable. First Class post in the UK normally takes 1-2 business days, a few days more in Europe and elsewhere. Please wait 5 days for delivery before contacting us – the postal service isn’t perfect but items normally arrive eventually.
For downloads / subscriptions, as soon as your payment clears you’ll receive access to these items.
We can only accept returns for faulty items. Contact us within 14 days of the order date if you want to arrange a return. Items must reach us in the same unused condition that we sent them to you.
We don’t accept returns nor offer refunds for downloads or subscriptions. If you aren’t happy with something, please contact us and we’ll try to make things right.
Faults, Errors, Omissions
If you find a fault, error or omission in a Wiring Diagram, whether a physical item or download, please contact us with as much information as possible. For physical items we may offer a full or partial refund or a replacement item if available. For downloads / subscriptions we will endeavour to correct the issue.
Amazon Affiliate Links (Books)
Some items (mainly, but not exclusively, books and DVD’s) are links to Amazon, which enable you to buy these items through Amazon. For these items, we have no control over delivery, returns, faults, errors or omissions – we are only providing a link in return for a small commission from Amazon. Please make sure you are happy with the delivery and other terms for these items on the Amazon website.